https://louiselallyretail.com/insights/ Essays on retail leadership, coaching, customer experience and team performance — field notes from two decades on the shop floor. en-IE © 2026 Louise Lally Retail info@louiselallytrainingacademy.com (Louise Lally) info@louiselallytrainingacademy.com (Louise Lally) Mon, 02 Jun 2026 09:00:00 +0000 https://louiselallyretail.com/assets/logo-navy-horizontal.png https://louiselallyretail.com/insights/ https://louiselallyretail.com/insights/how-to-improve-mystery-shop-scores/ https://louiselallyretail.com/insights/how-to-improve-mystery-shop-scores/ Mon, 02 Jun 2026 10:00:00 +0000 Louise Lally Customer Experience You've had a poor mystery shop report. Scores are low, comments sting. Here's a seven-step process for turning that one bad visit into better results next month — without blame. https://louiselallyretail.com/insights/mystery-shopping-ireland/ https://louiselallyretail.com/insights/mystery-shopping-ireland/ Mon, 02 Jun 2026 09:00:00 +0000 Louise Lally Customer Experience The four-phase mystery shop audit framework — Welcome, Discovery, Selling, Goodbye — and how each phase links directly to conversion rate, ATV and basket size. https://louiselallyretail.com/insights/the-experience-economy/ https://louiselallyretail.com/insights/the-experience-economy/ Sun, 12 Apr 2026 09:00:00 +0000 Louise Lally Customer Experience What the Shopify data reveals about the experience economy — 66% want more meaningful experiences, 81% will pay more, 75% of brands could disappear tomorrow. https://louiselallyretail.com/insights/the-four-moments-that-make-or-break-a-customer-experience/ https://louiselallyretail.com/insights/the-four-moments-that-make-or-break-a-customer-experience/ Wed, 22 Apr 2026 09:00:00 +0000 Louise Lally Customer Experience The four-phase customer journey framework used in mystery shopping engagements — Welcome, Discovery, Buying, Aftersales. https://louiselallyretail.com/insights/3-ways-to-thrive-in-retail/ https://louiselallyretail.com/insights/3-ways-to-thrive-in-retail/ Wed, 22 Apr 2026 09:00:00 +0000 Louise Lally Performance Three practical moves for retailers navigating a shifted market: focusing your KPIs, rethinking omnichannel, and building community through additional services. https://louiselallyretail.com/insights/borrowed-belief-how-confidence-becomes-performance/ https://louiselallyretail.com/insights/borrowed-belief-how-confidence-becomes-performance/ Thu, 22 Jan 2026 09:00:00 +0000 Louise Lally Leadership The principle behind every Louise Lally engagement: lending belief to leaders until their teams own it. Confidence is not a personality trait, it is a build. https://louiselallyretail.com/insights/why-managers-think-theyre-coaching/ https://louiselallyretail.com/insights/why-managers-think-theyre-coaching/ Sat, 18 Apr 2026 09:00:00 +0000 Louise Lally Coaching The difference between giving instructions and actually coaching, and the safe-learning structure that develops real coaching capability in retail managers. https://louiselallyretail.com/insights/retailers-dont-need-black-friday-reductions/ https://louiselallyretail.com/insights/retailers-dont-need-black-friday-reductions/ Wed, 15 Apr 2026 09:00:00 +0000 Louise Lally Performance Why 61% of consumers don't believe Black Friday prices are real — and the pricing strategy retailers should run instead. https://louiselallyretail.com/insights/why-most-retail-performance-reviews-fail/ https://louiselallyretail.com/insights/why-most-retail-performance-reviews-fail/ Wed, 11 Mar 2026 09:00:00 +0000 Louise Lally Performance Three failure modes that make retail performance reviews a tick-box exercise — and the coaching habits that replace them. https://louiselallyretail.com/insights/first-90-days-new-retail-manager/ https://louiselallyretail.com/insights/first-90-days-new-retail-manager/ Sat, 14 Feb 2026 09:00:00 +0000 Louise Lally Leadership The gap between the job description and the reality — and the four capabilities new retail managers actually need in their first 90 days.