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What twelve months on a real shopfloor actually shifts.
Named retailers, multi-month programmes, and the changes that showed up in the numbers and in the back office. Each case study covers the brief, the workstreams, the cultural shift and the metric movement, with permission to use the client name and quote.
Most of my engagements run from 6 to 12 months. The case studies on this page reflect that, they describe what actually happens when belief, structure and KPI accountability get to compound over time.
Reens Life Pharmacy: from 65% to 90% mystery shop in twelve months.
Joining up two teams who were sharing a floor but not a plan, and giving the Supervisor the operating rhythm to hold it after I left. CX programme, DISC, EI and retail-ops consulting.
Petstop: from task-first to customer-first across 15 stores.
A two-year programme with the Petstop team, team coaching plus a documented operating toolkit, embedded in every store. Now in its third year.
Want a programme that ends with numbers like these?
A thirty-minute discovery call on Zoom. Bring one team performance question, leave with a view of what would move the needle.
Book a discovery callNo prep needed. No proposal follow-up unless you ask for one.