Privacy Policy

Louise Lally Retail (“we”, “us”, “our”) is a retail consulting, coaching and training business based in Galway, Ireland, at Platform 94, Mervue Business Park, Wellpark Road. This policy explains how we collect, use, and protect personal information when you use our website, sign up for our newsletter, request the brochure, book a discovery call, or otherwise interact with us.

For the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, the data controller is Louise Lally Retail. You can contact us about your data at info@louiselallytrainingacademy.com.

When you fill in a form on this website (for example to subscribe to the newsletter, request the brochure, enquire about speaking, or book a discovery call), we collect the information you provide, which may include your name, email address, organisation, event details, phone number (if provided), and any message content.

We also collect limited technical information when you visit the website, including IP address, device and browser type, pages viewed, and referring URL. This is collected via cookies and analytics tools only after you have given consent.

We use the information to respond to your enquiry, to send you the content or service you requested, to administer our newsletter or brochure list (where you have opted in), to book and administer discovery calls, and to improve the website and our services.

We will not use your information for any purpose incompatible with the reason you gave it to us. We do not sell personal data.

We process personal data on the basis of: (a) your consent, where you have ticked a consent box (for example to receive the newsletter or brochure); (b) performance of a contract, where we have agreed to provide services to you or your organisation; (c) our legitimate interests, to respond to enquiries you have initiated and to operate and improve the website; and (d) legal obligation, where we are required to retain records for tax or accounting purposes.

This website uses cookies. Essential cookies are required for the site to work. Analytics cookies help us understand how the site is used so we can improve it. We only set non-essential cookies once you have given consent. See our Cookies Policy for details.

We use third-party services to operate the website and our business. These may include an email marketing platform, a calendar-booking tool, website analytics, and a hosting provider. Each third party processes data under its own policies. We take reasonable steps to ensure they provide appropriate data protection safeguards.

A full list of current sub-processors is available on request from info@louiselallytrainingacademy.com.

You have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure, to object to or restrict certain processing, to withdraw consent at any time (where consent is our lawful basis), and to data portability where applicable.

To exercise any of these rights, email info@louiselallytrainingacademy.com. You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Newsletter subscribers are kept on the list until they unsubscribe. Enquiry correspondence is typically retained for up to 24 months. Records required for legal or tax purposes are kept for the period required by law.

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. No system is perfectly secure; if we become aware of a breach that affects your rights, we will notify you and the Data Protection Commission in line with our GDPR obligations.

To contact us about this policy or your personal data, email info@louiselallytrainingacademy.com with ‘Data request’ in the subject line.

Questions about this policy? Email info@louiselallytrainingacademy.com.